Terms & Conditions 

Required Order Information

Custom imprint orders will not begin processing until separation estimate is approved to proceed and payment terms are followed.

Please provide the following:
Garment color, Garment type (Tri blend, 50/50, 100% cnt), Print size, Max number of colors,  Auto press or Manual press,  Highest mesh available, Film or CTS machine? Output program? Do you need halftones or do you have your own RIP?

 

Payment Terms

Payment in Full is required to add to the schedule and begin an order.  In the event that the order has not been invoiced, payment in full is due on the same day as receiving the separation files. If a completed order is not paid for within TWO  business day of its completion an additional charge may apply. Invoices unpaid after 30 days of project completion will be subject to a 10% charge.

 

Estimates

Estimates are provided at no charge to provide end customer pricing and are subject to change during the separations process. 

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Sales Orders

Once you accept the estimate it will be converted into a separation order and an invoice will be mailed out. This invoice must be paid in advance. Your sales order email will provide you with the details of your order and a link to pay invoice via credit card.

 

Mockups

Mockups (of the production separation file)  does not accurately represent how it will print on press due to dot gain compensation before applied. A transparent PNG of the original provided art can be supplied if requested and sued for mock ups.

 

Artwork

All payments are to be known as and considered payment for labor and creation art the art and for the separation files to be use on your custom order. Payment is not to be considered as ownership of the art or separation file unless otherwise agreed to in writing.  All original art created by Dot-tone Designs is the property of Dot-tone Designs unless advance notice, agreements and additional compensation arrangements have been obtained for full or partial/limited usage rights.  By submitting artwork to us, you warrant that it is not copyrighted by any third party.  In the event that you have not checked to see if the artwork is copyrighted, you agree to indemnify and hold Dot-Tone-Designs harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you.

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Order Turnaround 

Most separation orders are completed in 3-5 business days from customer payment date. This does not include company holidays, Art image editing time or custom art time. 

 

Rush Orders

We do accept rush orders when we can produce them. Please ask before assuming we can provide you with this service.  Additional charges may apply.  You may not cancel a rush order once your order is placed. 

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Cancellations

Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request prior to start.

 

Returns / Refunds

There are no returns on digital files and there are no refunds. We do provide one free revision on all separations if needed. Any revisions after the first will be charged $23.00 per every 15 min.

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REV. 1-21-22

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