Terms & Conditions
Required Order Information
Custom imprint orders will not begin processing until artwork is approved and payment terms are followed.
A 50% deposit is required to begin an order with the remaining balance due upon completion. If a completed order is not paid for within 30 business days of its completion an additional financing charge will apply. Invoices unpaid after 30 days of project completion will be subject to a 1.5% charge, 3% after 60 days, and an additional 1.5% every 30 days thereafter. Projects unpaid after 90 days are subject to legal collection action.
Estimates provided expire 30 days from the date they were created.
Once you accept the estimate it will be converted into a sales order. Your sales order will provide you with the details of your order.
A design mockup will be provided with each sales order. This mockup will need to approval before beginning production of your order.
All designs submitted by customers must meet the requirements of Dottone Designs. Otherwise, art charges will be applied after the first 30 minutes. If your order requires precise measurements of artwork, pantone ink matching, or press checks, this must be communicated PRIOR to approval. It is your responsibility to make sure these requests are communicated. Additional charges may apply.
All payments are to be known as and considered payment for labor of art creation for use on your custom order and not to be considered as ownership of the art. All art created by Dottone Designs is the property of Dottone Designs unless advance notice, agreements and additional compensation arrangements have been obtained for full or partial/limited usage rights. By submitting artwork to us, you warrant that it is not copyrighted by any third party. In the event that you have not checked to see if the artwork is copyrighted, you agree to indemnify and hold us harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you.
Overruns and Overruns
We cannot guarantee exact quantities. Overruns or underruns should not exceed 10% on quantities ordered and shall constitute acceptable delivery. Dottone Designs will bill for actual quantity printed and delivered. In other words, we may print too many shirts (extremely rare) or we may have errors on the press and deliver a few less than ordered. This is the nature of the printing industry. If you REQUIRE exact quantities, then please let us know prior to placing your order. There may be a line item listed on your invoice for an “exact quantity fee” for us to insure delivery of your exact quantities.
Most imprinted apparel orders are completed in 10-12 business days from customer deposit and both sales order and art approval. This does not include company holidays, days in transit or custom art time. Special orders requiring individual bagging, custom finishing and or special effect imprints may require a longer turnaround.
We do accept rush orders when we can produce them. Please ask before assuming we can provide you with this service. Additional charges may apply. You may not cancel a rush order once your order is placed.
Change orders are generally not accepted once an order is approved for production. However, in the event management accepts your change order, your scheduled due date will also change, and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.
Returns / Refunds
We encourage you to immediately check your order for any errors in printing as well as the quantity. Because items are custom decorated, we do not except returns or offer refunds. However, if the item/s is defective from the manufacturer or misprinted, we will reprint your order at no additional cost to you. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.
Spoilage / Vendor Defects
Dottone Designs will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. Exact quantity orders are not available. In the event your orders require exact quantities we encourage you to purchase extra pieces. Dottone Designs will only bill for finished and un-defected products. Extra production time will be needed in the event we need to replace any items. We will not be responsible for damages such as profit loss on spoiled or defected products. We cannot replace customer supplied nor refund the cost of items from vendors that we do not have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us.
Customer supplied garments that require extra handling such as tagged garments or individual bagged garments may be subject to an additional handling fee. This fee will be added to final invoice.
Drop shipments must be labeled with corresponding purchase order. COD’s will not be covered by receiver.
Most orders are bulk packaged and sorted by garment style, size and color. We do offer individual folding and packaging for an extra fee.
We ship all orders UPS Ground unless rush services or customer pick-up is preferred. Customers are responsible for the cost of shipping. Shipping prices will be determined on day of order completion and will be added to your invoice.